Subscription Terms and Conditions & Orders and Returns
Subscription Terms and Conditions
(Information on Deliveries, shipping, orders and returns below)
1. Payment
Payment is due to secure your subscription as we have a limited amount of subscriptions available and they sell out fast. Prices are plus taxes. Payment can be made by online payment through our website with Mastercard or Visa, or e-transfer to jessica@littlefloragem.com. If paid by e-transfer, please reference the invoice number.
There are no refunds, either full or partial, for cancellation of the CSA once purchased.
2. Start dates
The start date of the CSA subscription is somewhat flexible and based on seasonal weather conditions and product availability.
An email is sent out one week prior to your subscription starting as a reminder. If you are do not receive an email one week prior to the original start date, please contact the farm via email, jessica@littlefloragem.com
3. Picking up your Subscription
There are no rain checks on the Bouquets - for example if you go on vacation or away, please arrange for someone pick up your subscription. Please email to let us know if someone will be picking up your subscription in your place.
If you do not show up to pick up your subscription during the allotted time, we will donate or re-allocate the subscription.
Shipping, Delivery & Pickups
Limited delivery. Delivery for other orders can be requested, but is subject to availability and a minimum fee. We are a small, family run farm and therefore have limited delivery availability. We must be able to drop off outside a house/building (preferably in a shady spot in the event you are not home). With COVID-19 protocols, we will not be entering any buildings.
3. Central pickup
We are working on this for our new location and will send out an email clarifying this prior to the start of the subscription.
4. On-farm pick-up
We will have on-farm pick up for Bouquet subscriptions and DIY flower buckets. This is a working farm and we request that you and your pets and children stay in your vehicle and we will coordinate a "contactless" pick-up.
Specific to Flower Bouquet Subscriptions:
Every bouquet is wrapped and dropped off in a fresh bucket of water to maintain freshness. We ask that you return the previous weeks bucket to us and we will drop off the next bouquet in a new fresh bucket.
Please note that is you are ordering a full season subscription, that there is a break between the Spring and Summer Subscription and another break between the Summer and Fall subscription. These breaks allow us to catch up on all our succession plantings to ensure we have a continuous supply of various gorgeous flowers all season long!
Refunds and Return Policy
Orders
Once an order has been placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. We are unable to combine separately placed orders.
We retain the ability to decline or cancel a new order. This will only be done if the order is placed outside of our operating schedule or if we do not have product or staff availability.
Prices do not include taxes, these will be added at check out.
Refunds and Return Policy
Due to the perishable nature of our product, we have a strict no refund/ return policy. If there is a problem with your order please take a photo and get in touch with 24 hours, we will do our best to address the problem.
Deposits
A 50% non-refundable deposit is required for our DIY flower buckets and the remaining 50% is due at pick up. This can be paid by e-transfer or via the online shop.
Full payment is due at time of ordering to secure a Bouquet Subscription and all other orders, with the exception of the DIY Flower Buckets, per above. We have a limited number of each type of Bouquet and payment is due to hold your spot.